Frequently Asked Questions
Here you will find answers to the most common questions about our products and services. If you need further assistance, do not hesitate to contact us through chat, email info@digamac.com or phone 981 975 621.
A refurbished Apple product is a device that has been professionally restored after previous use. We carry out a thorough refurbishment process to ensure its perfect aesthetic and functional condition.
You will receive a verified, cleaned and ready-to-use device. Each device is shrink-wrapped and protected with bubble wrap, packaged in an HR box. If you have selected any component upgrades, these will already be installed.
Yes, you have up to 15 days to return the product if you are not satisfied. We will refund the full amount using the same payment method. It is important that you keep the original packaging and all included accessories.
All our products come with a 12-month warranty. If the device presents any problem within this period, we will resolve it at no cost to you. The warranty does not cover damage caused by improper use of the product.
You can track your order in the My account > orders > tracking section. This will allow you to know the status of your shipment at all times.
Yes, we offer free delivery on orders over 50€. Delivery is fast and you will receive your order in just 24-48 hours. For deliveries to the Balearic Islands, Ceuta, Melilla and the Canary Islands, additional charges apply.
Our refurbishment process includes several stages: initial diagnosis, cleaning and repair, replacement of defective components, thorough functionality testing and quality control. This ensures that each device is in perfect condition before being put on sale.
Yes, all our refurbished products include essential accessories, such as charger and cable. Some products may also include headphones or adapters, depending on the model and availability.
Yes, we offer the option to customise your device with upgrades such as increased storage capacity, additional RAM and other accessories. You can select these options during the purchase process.
We accept various payment methods, including credit and debit cards, PayPal, bank transfers and payments through secure payment platforms. All payments are processed securely to protect your information.
All our products are 100% original Apple products. We ensure that each device has its original components and passes rigorous authenticity tests before being put on sale.
A refurbished product has undergone a professional restoration process to ensure it is in optimal working and aesthetic condition, unlike a used product which may not have been professionally inspected or repaired.
You can contact our customer service through live chat, by email at info@digamac.com.com
, or by calling the phone number 981 975 621. We are available from Monday to Friday, from 9:00 to 18:00.
Yes, we offer financing plans and instalment payment options through our financial partners. You can obtain more information about these plans during the purchase process or by contacting our customer service.
If you have any problem with your device, contact our customer service or manage the RMA directly through My account > services. We will provide you with instructions to send the device to our repair centre and we will resolve it at no additional cost if it is within the warranty period.
We take the privacy of your personal data very seriously. We use advanced security protocols and comply with current data protection regulations. You can read more about our privacy policy on our website.